Refund & Cancellation Policy

At DFRTI – Digital Forensics Research & Training Institute, we are committed to delivering high-quality digital forensics training, certification programmes, research resources and professional development services.

To keep things fair, transparent and compliant, this Refund & Cancellation Policy sets out the terms under which you can ask for a refund or cancellation.

By enrolling in any DFRTI programme or buying access to our training services, you agree to the conditions below.

1. General policy overview

DFRTI provides online and offline training services, along with downloadable materials, forensic tools, LMS access, certification exams and research-based programmes.

Many of our resources are delivered digitally and can be used at once. For this reason refunds are limited and follow strict academic and administrative guidelines.

This policy applies to

Online courses
Offline and on-campus training
Certification programmes
Workshops and bootcamps
Corporate training
Membership and subscription plans
Downloadable tools and digital content
Research access and specialised programmes

2. Digital products and downloadable content

Refunds are NOT given for any of the following:

Downloadable forensic tools
Digital course materials
Software packages or scripts
PDF guides, manuals or datasets
LMS-based downloadable content
Virtual lab access
Recorded sessions

Once access is granted or a file has been downloaded, the sale is final and non-refundable.

3. Online courses and LMS access

Refunds for online training are limited because:

Course content can be used immediately
Access logs, downloads and LMS activity start at once
Digital forensics video content can be downloaded or viewed after purchase

3.1 Refund eligibility for online courses

A refund may be granted only if both of these apply:

No modules, videos or downloads have been accessed
The refund request is made within 48 hours of enrolment

3.2 When online course fees are not refunded

Refunds will NOT be issued if:

Any part of the course has been accessed
You have logged in to the LMS
Course materials have been downloaded
Assignments, quizzes or exams have been started
Certificates have been issued
Discounts or coupon codes were used
The enrolment was bought during a promotional campaign

4.1 Offline and on-campus training: refund eligibility

A partial refund (up to 50%) may be considered if:

The student cancels at least 7 days before the batch start date
No materials or toolkits were collected
No practical lab access was used

4.2 Offline and on-campus training: when fees are not refunded

No refund will be issued if:

The cancellation is made within 7 days of the training start
The student does not attend and gives no prior notice
The training has already started
Lab access, equipment or materials have been used

Payment of training fees

All course fees, certification fees and training fees:

Must be paid in full
Are processed through secure third-party gateways
Are non-transferable

5. Certification exams and specialised programmes

Because digital forensics certification exams, including DCFA, DCMFE, DCNI and the specialised tracks, are sensitive, all certification exam fees are non-refundable. This covers:

Exam attempts
Re-attempt fees
Evaluation fees
Digital certificate costs
Verification requests

5.1 Rescheduling

An exam may be rescheduled once, with a valid reason and supporting documents.

6. Workshops, bootcamps and events: refunds

100% refund if DFRTI cancels or postpones the event
50% refund if the participant cancels 5 or more days before the event

Workshops, bootcamps and events: no refund

Cancellations within 5 days of the event
No-shows or late arrivals
Digital workshop content or recordings

7. Corporate training and custom programmes

Corporate bookings involve planning, scheduling and custom content development. These rules apply to refunds and cancellations:

The 30% advance is non-refundable
Custom module development fees are non-refundable
If cancelled more than 10 days before the scheduled training, 50% is deducted
If cancelled within 10 days of the scheduled training, no refund is given

8. Subscriptions and memberships

DFRTI may offer subscriptions for toolkits, resource libraries, premium content and lab environments.

Payments for memberships are non-refundable
Cancelling stops future billing but does not refund past charges

9. Transfer of enrolment

Under certain conditions, DFRTI may allow a transfer:

To another batch
To another course of equal or lower value
To another participant (offline programmes only)

Transfers are allowed with an administrative processing fee.

10. Payment disputes and chargebacks

If you start a chargeback without contacting DFRTI first:

Your account may be suspended
Your certificates can be revoked
Your verification access may be blocked
Legal or administrative action may be taken

We encourage you to contact us first at care@dfrti.com.

11. How to request a refund

Send an email to care@dfrti.com
Include your full name, email address, phone number, course or programme name, enrolment date, payment receipt and the reason for the refund
DFRTI will review your request within 5 to 7 working days
Approved refunds will be processed within 10 to 15 working days

12. Exceptions and special cases

Refunds may be considered in extraordinary circumstances:

Medical emergencies
Technical issues that prevent access
Duplicate payments
Incorrect amount charged

Supporting documents may be required.

13. Changes to this policy

DFRTI reserves the right to change or update this policy at any time to:

Meet legal standards
Improve transparency
Improve its digital forensics learning systems
Meet the institute's management needs

Contact

For questions about this Refund & Cancellation Policy, write to DFRTI (Digital Forensics Research & Training Institute) at care@dfrti.com or call +91 85277 09690.